Thursday, December 9, 2010

The 3 Sizes of Purpose

This is a tangent. A bit I wrote for my agency, and it applies nicely here.

See, when a brand decides to do Good, it helps if it's strategic. Oftentimes the brands that do Good are brands built with Purpose. Depending on a brand's Purpose, you can imagine the kind of strategic Good they would bring to people.

Read on:

We spend a fair amount of time here at 22 thinking about what makes people talk about a brand. There are a lot of ways to inspire conversation, and fuel it. One is to build a brand around Purpose. A Purpose-driven brand is one that has a clear reason for being, beyond just making money. It has an incredibly focused direction that inspires internal folks and customers alike. It’s a company-wide belief that sets it on a mission.

Purpose-driven brands want to change things. They exist to enact change for the better on some scale. I’ve seen great brands aim for three sizes of change – Personal, Industry, and World. Let me explain.

Some brands decide their Purpose is to make someone’s life better. That’s personal. It has to do with features, benefits, something a customer can put in their pocket to save time or effort or money. The brand with a personal-sized Purpose says, “Hey customer, we believe your life can, and should be better, and we work every day to make that happen.” They phrase their own Purpose in much more specific terms, but you get the gist. It’s not always obvious that these are Purpose-driven brands, rather than just really strong marketers. Examples include Apple, BMW, and our client Publix Supermarkets. They all wake up every day with a Purpose. They invite people to buy by overdelivering.

Other brands decide their Purpose is to fix the industry. This is a larger scale Purpose, where a brand finds a common enemy with their customers; some injustice, or conspiracy, or failure of their industry. Some wrong to be righted. The brand with an industry-sized Purpose says, “Hey customer, we believe our whole industry can, and should be better, and we work every day to make that happen.” Examples include Southwest Airlines, Method, and Ally Bank (Google them, you know the spots). These brands invite people to not only buy, but also believe in their POV.

The biggest Purpose a brand can adopt is to make the whole world a better place. These brands claim that their belief about the world is so strong that their products are merely an expression of that belief. They sell the cause. They may reach to other industries to find other like-minded companies to partner with. They invite their competitors to do as they do, and welcome it. They envision utopia. They take the high road. You know these brands, and you’re probably seeing more of this advertising out there. Examples include Pepsi, Tom’s Shoes, Dove, SunChips (with an asterisk), as well as almost every organic food product and hybrid vehicle out there (now up to 40 in 2011, btw). These brands invite people not only to buy, and not only to believe in their POV, but to join the movement. To put their higher Purpose before lesser benefits like style, flavor, or price.

You can see the power of Purpose, and probably also see the challenge. No matter how big a brand’s Purpose is, it’s up to the company to deliver on that Purpose with its product and operations. You can’t really manufacture a trumped-up Purpose, because it will feel flimsy and people will call you out. That’s why Purpose can be harder to pull off than some other ways to get people to talk about your brand.

But wow. Making some real change? That’s pretty inspiring stuff. And totally worth it.

(* Some of these thoughts started with a great book by Roy Spence called, "It's not what you sell, it's what you stand for: Why every extraordinary business is driven by Purpose." Full credit to Roy and GSDM for their bits.)

Thursday, December 2, 2010

Trendwatching in 2011

Trendwatching is a website that makes it their job to see what's coming. I like it.

This is a telling little list: the Top 11 Trends to take advantage of in 2011. No less that 3 out of 11 focus on Doing Good. Think about that one.

The full briefing is at Here's the short version.
(They're all cool, but take note of #1, #8, and #10 in particular.)

In 2011, there will be no excuses left not to be kind as a brand... (More in the full brief.)

Are you ready for hundreds of millions of more daring, more experienced consumers? And that's just one side effect of rapid global urbanization... (More in the full brief.)

Flash sales, group buying, GPS-driven deals: in 2011 pricing will never be the same... (More in the full brief.)

In 2011, expect an increasing number of 'Western' brands to launch new products or even new brands dedicated (if not paying proper respect) to consumers in emerging markets... (More in the full brief.)

In 2011, you can’t go wrong supplying your (online-loving) customers with any kind of symbol, virtual or 'real world', that helps them display to peers their online contributions, creations or popularity... (More in the full brief.)

As good health is now as important to some consumers as having the biggest, newest or shiniest status symbols, growing numbers of consumers will expect health products and services in 2011 to prevent misery (if not improve their quality of life), rather than merely treating illnesses and ailments... (More in the full brief.)

SOCIAL-LITES are all about discovery, as consumers become curators; actively broadcasting, remixing, compiling, commenting, sharing and recommending content, products, purchases, experiences to both their friends and wider audiences... (More in the full brief.)

In 2011, brands and wealthy individuals from emerging markets (yes, especially China) will increasingly be expected to give, donate, care and sympathize versus just sell and take. And not just in their home countries, but on a global scale... (More in the full brief.)

With lifestyles having become fragmented, with dense urban environments offering consumers any number of instantly available options, and with cell/smartphones having created a generation who have little experience of making (or sticking to) rigid plans, 2011 will see full-on PLANNED SPONTANEITY... (More in the full brief.)

When it comes to 'green consumption' in 2011, expect a rise in ECO-SUPERIOR products: products that are not only eco-friendly, but superior to polluting incumbents in every possible way... (More in the full brief.)

2011 could be the year when sharing and renting really tips into mainstream consumer consciousness... (More in the full brief.)